Frequently Asked Questions

What is our Website Shopping?

We offer the convenient experience of shopping for a wide range of products. These range from medicines and health and beauty products, electrical items, toiletries, vitamins, skincare and fragrances. We aim to deliver the highest possible level of customer care. Our website shopping provides a selection of the products and services found in your high-street pharmacy but through the Internet. This service allows the customer to buy from the comfort of their own home or office. The service aims to extend the care of your local healthcare providers into your home for convenience.

Customer Support?

Our Customer Services department should be able to help you to resolve any problems you may incur such as:

  • If you are not able to place your order Online
  • Delivery Issues
  • Payment issues
  • Email notifications
  • Returns 

Please fill in the form below

Can I change my personal details of my online account?

Yes, when you register and set up your account details, you can login at any time and change your personal details of your account.

Which Payment methods do you accept Online?

Payment can be made by the following methods; Visa, MasterCard, Delta, Electron, Solo, Maestro.

At which stage is my credit charged?

Your credit card will be charged at the point of purchase, if the products are out of stock will notify you and give a refund.

When do I receive an order acknowledgement email?

You will receive an order acknowledgement via your email address when you order is received. You will also receive an email if your order is out of stock.

Is it safe to provide my personal details and email address?

Yes it is safe, you will be required to register your email address and personal details about yourself. We will only use this information to acknowledge your order and to communicate with you if there is any issue regarding the fulfilment of your order. Any information collected about you is held in security. Please see our privacy policy for details.

What do you do with the information i provide when ordering?

Your information is securely encrypted and stored to allow you to easily to order in the future and receive more benefits and allows us to process your order faster in the future.

Do you use cookies on your web site?

A cookie is a file in your web browser; our website uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you register and login to your account with your user name and password. We will not use cookies without your prior consent. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided when setting up your account. Our cookies do not remember your credit card details.

What if i have forgotten my password?

If you have forgotten your password, simply click on the link forgotten your password in the login page.  An email containing your temporary password will be sent to the email address you provided when you registered.

How safe is it to use my credit card on your web site?

We use the latest strong encryption technology to ensure that all personal information is protected to the highest standard. Transactional information could include any credit or debit card details, your personal contact information, health conditions, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our web site will retain your pharmacy's direct account details such as your name, address, email address and purchasing history. Each time you log into your online shopping account to create a new order you must re-enter your credit card details. Please see our Privacy Policy for further details.

Do you offer prescription services?

Yes, We offer competitive prescription services including ETP services, NHS and Private prescriptions. For information on our services, our contact details are located on the Contact Us page.

I heard it is unsafe to buy medication over the internet?

We provide our services with the highest quality control and all our staff are fully qualified. We are fully registered with the General Pharmaceutical Council and provide a compliance guarantee with UK laws and regulations