Website Shopping and Ordering FAQ

What is the TV Shopping Channel?

 

The Healthcare Delivery Services TV Shopping Channel offers the convenient experience of shopping for a wide range of products at preferred prices. These range from medicines and health and beauty products, electrical items, toiletries, vitamins, skincare and fragrances. We aim to deliver the highest possible level of customer care.

 

Do you provide technical assistance?

 

Our Customer Services department should be able to help you to resolve any problems you face.

Our office hours are from Monday to Friday 9am to 6pm

Tel:0800 242 5557

Fax:0800 242 5558

or alternatively

E-mail: customerservice@healthcaredeliveryservices.co.uk

 

Can I change my personal details of my online account?

 

Yes when you register and set up your account details, you can login at any time and change your personal details of your account.

 

I have trouble placing my order - what do I do?

 

If you are not able to place your order online, simply contact our Customer Service department and they will be happy to assist you in placing your order.

Our office hours are from Monday to Friday 9am to 6pm

Tel:0800 242 5557

Fax:0800 242 5558

or alternatively

E-mail: customerservice@healthcaredeliveryservices.co.uk

 

Which payment methods do you accept online?

 

Payment can be made by the following methods; Visa, MasterCard, Delta, Electron, Solo, Maestro.

 

At which stage is my credit card charged?

 

Your credit card will be charged after confirming the product/s are in stock at which point your order is processed.

 

When do I receive an order acknowledgement email?

 

You will receive an order acknowledgement via your email address when you order is received. You will also receive an email when your order is dispatched.

 

Do you offer prescription services?

 

Yes, We offer competitive prescription services including ETP services, NHS and Private prescriptions. For information on our services. Our contact details are located on the Contact Us page.

 

What service does the TV Shopping Channel provide?

 

The TV Shopping Channel provides a selection of the products and services found in your high street pharmacy but through the Internet. This service allows the customer to buy from the comfort of their own home or office. The Healthcare Delivery Service TV Shopping Channel however does not replace the care of your local healthcare providers.